User Bulk Upload not working

Hi, I just bought the User Bulk Upload from DNNStore and have created a text file based off the sample that was included in the download. I click the “Choose File” button and I see the name of the file, but I keep getting “Please select a file to upload.” when I click Submit. Nothing happens. I have tried several times but I dont know what the issue is.. I have tried a text and xls file but have the same issue. Please help as this is urgent. Im on 9.4.1 version of DotNetNuke. Regards Alex

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